Frequently Asked Questions

1.IS ALL MY PRIVATE INFORMATION SECURE?

Of course ,yes! At Famlighting, we are committed to our customers' privacy and have made this a high priority.We are able to absolutely ensure all of your persoanl data remains 100% secure at our webstie and you'll be able to feel safe knowing we also don't hold our mastercard information on our servers after the qcuisition


2.HOW DO I CANCEL MY ORDER?

Please contact us at contact@famlighting.net to assist your out. Please notice that your order can't be canceled once the packing process has begun/or your order has shipped.

3.HOW AM I ABLE TO PROCURE MY ORDER?

Click the button" Buy it with paypal" or "Add to Cart" on the merchandise page,then the page will immediately jump to our check-out page. After that , you'll be able to do the next transaction with us .

4.CAN I TRACK MY ORDER?

Yes!you may be prompted to enter your e-mail address before completing your transaction. Once your order is processed, you may receive a tracking number via email. take care that you simply add us to your address book(contact@famlighting.net) so the email doesn't find yourself in your spam folder!

5.MY PACKAGE IS MISSING, WHAT DO I DO?

Orders shipped are assigned a tracking number with the carrier with whom it shipped you . If you have a package that shipped ,but it is not delivered as listed with the carrier, you wish to contact the carrier with the tracking nubmer.

6.HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

Here at Famlighting, we pride oneself and strive to create sure all apckages are delivered in an exceedingly timely manner.you must receive order with7-30 days looking on what state you reside in from the date your order was placed